This Privacy Policy explains how Rollyspin Casino, operated by Comentive LTD at rollyspinwin.org, collects, uses, stores, and protects your personal data. By registering an account or otherwise using our services, you acknowledge that you have read and understood this policy. If you do not agree with its terms, please do not use rollyspinwin.org.

1. About Us

Rollyspin Casino is owned and operated by Comentive LTD, a company licensed and regulated under a Belize gaming licence (Registration No. 000047924). References in this policy to "Rollyspin", "we", "us" or "our" refer to Comentive LTD operating rollyspinwin.org. Our registered correspondence address is available to players on request via our support channels.

If you have any questions or concerns about how we handle your personal data, please contact us:

• Live Chat: Available 24/7 via rollyspinwin.org
• Email: Available on the Contact Us page of rollyspinwin.org

2. Scope of This Policy

This Privacy Policy applies to all personal data we collect from you when you:

• Register or maintain an account at rollyspinwin.org;
• Make deposits or withdrawals through our cashier;
• claim bonuses, participate in promotions, or use the Rollyspin VIP programme;
• Use our casino lobby, live casino, sportsbook, crash games, or mobile app;
• Contact our customer support team via live chat or email;
• Browse or otherwise interact with rollyspinwin.org.

This policy does not cover third-party websites, payment processors, game studios, or other external services that may be linked from or integrated within rollyspinwin.org. We encourage you to review the privacy policies of those third parties independently.

3. Data We Collect

We collect personal data that is necessary for the provision of our services, fulfilment of legal and regulatory obligations, and the protection of the security and integrity of our platform. The categories of data we may collect include:

3.1 Registration and Identity Data

• Full legal name;
• Date of birth;
• Residential address;
• Email address;
• Telephone number;
• Username and account credentials;
• Preferred language and currency.

3.2 Identity Verification (KYC) Data

Rollyspin is required to verify your identity before processing withdrawals, and may conduct verification checks at other times in accordance with our KYC obligations. The documents we may request include:

• A valid, government-issued photo identification document (such as a passport, national identity card, or driving licence);
• Proof of address dated within the last three months (such as a utility bill or bank statement);
• Confirmation of your payment method (such as a screenshot of the account or card used for deposits);
• Additional documentation if required to verify the source of funds or source of wealth.

KYC checks are a standard requirement and are not optional. We may suspend withdrawal processing until satisfactory verification documents have been received and approved. We handle all KYC documents with strict confidentiality and store them securely.

3.3 Financial and Transaction Data

• Deposit amounts, methods, and timestamps;
• Withdrawal requests, amounts, and processing status;
• Payment method details (e.g., partial card numbers, Bitcoin wallet addresses, e-wallet identifiers);
• Transaction history across your account;
• Currency used (we support 17 fiat currencies including EUR, GBP, BRL, and NOK, as well as Bitcoin).

3.4 Gaming and Behavioural Data

• Games played, wagers placed, and results;
• Bonus and free spin usage, wagering progress;
• VIP tier status, loyalty points earned and redeemed;
• Time and duration of play sessions;
• Responsible gaming preferences and self-imposed limits.

3.5 Technical and Device Data

• IP address and approximate geolocation;
• Device type, operating system, and browser version;
• Mobile app usage data where applicable;
• Cookies and similar tracking technologies (see Section 9);
• Log files, session data, and access timestamps.

3.6 Communications Data

• Records of live chat conversations with our support team;
• Email correspondence;
• Records of any complaints, disputes, or responsible gaming interactions.

3.7 Data We Do Not Collect

We do not knowingly collect personal data from individuals under the age of 18. If we determine or suspect that a player is underage, we will suspend the account, freeze any funds pending investigation, and take appropriate action in line with our responsible gaming obligations. We do not collect sensitive categories of personal data (such as racial or ethnic origin, political opinions, or health data) unless you have disclosed such information voluntarily in the context of a responsible gaming or self-exclusion request.

4. How We Use Your Data

We process your personal data only for lawful purposes. The following table summarises the key purposes and the legal basis we rely upon for each:

5. Sharing Your Data

We do not sell your personal data to third parties. We may share your data with carefully selected third parties only where necessary and proportionate to deliver our services or comply with our obligations.

5.1 Payment Processors and Financial Institutions

To process deposits and withdrawals across our supported fiat currencies and Bitcoin, your transaction data is shared with our payment service providers. These providers are contractually bound to handle your data securely and to use it only for the purpose of processing the transaction in question.

5.2 Game Providers and Content Studios

Our lobby is powered by over 25 game studios, including Pragmatic Play, NetEnt, Evolution, Ezugi, Hacksaw, BGaming, Spribe, and others. When you play a game, certain technical and gameplay data may be transmitted to the relevant provider's systems to facilitate the game round. These providers operate under their own data protection obligations and are not permitted to use your personal data for independent marketing or profiling purposes.

5.3 Identity Verification and KYC Service Providers

We may use third-party identity verification platforms to assist with KYC checks. These providers process the documentation you submit and return a verification result to us. Your documents are not retained by these providers beyond what is required for the verification process.

5.4 Regulatory and Legal Authorities

We may disclose your personal data to our licensing authority (Belize, Reg. No. 000047924), law enforcement agencies, courts, or other competent regulatory bodies where we are required to do so by law or where disclosure is necessary to protect the rights, safety, or property of Rollyspin, our players, or others.

5.5 Anti-Fraud and Security Services

We may share data with specialist anti-fraud, cybersecurity, and responsible gambling service providers to detect, prevent, and investigate fraudulent activity, multi-accounting, bonus abuse, and other prohibited conduct.

5.6 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of assets involving Comentive LTD, your personal data may be transferred to the relevant successor entity. We will notify affected players of any such transfer and the implications for their data.

6. Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by our legal and regulatory obligations. Specific retention periods include:

• Account and identity data: Retained for a minimum of five years following account closure or last activity, in line with standard AML and gaming regulatory requirements;
• Transaction records: Retained for a minimum of five years from the date of the transaction;
• KYC documents: Retained for the duration of the account relationship and for a minimum of five years thereafter;
• Support communications: Retained for a minimum of three years from the date of the interaction;
• Marketing preferences: Retained until you withdraw consent or request erasure, subject to any overriding legal retention obligation;
• Technical and log data: Retained for up to 12 months from collection, unless required for longer in connection with a security investigation or legal matter.

When data is no longer required, we securely delete or anonymise it in accordance with our internal data governance procedures.

7. International Data Transfers

Rollyspin operates on a Belize licence and may transfer your personal data to countries outside your country of residence in order to provide our services. This may include transfers to countries that do not provide the same level of data protection as your home jurisdiction. Where such transfers occur, we take steps to ensure that appropriate safeguards are in place, including data processing agreements and, where applicable, standard contractual clauses or equivalent mechanisms. By using rollyspinwin.org, you acknowledge and consent to such transfers where they are necessary for the delivery of our services.

8. Your Rights

Depending on your country of residence and applicable law, you may have some or all of the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you;
• Right to rectification: You may request that we correct inaccurate or incomplete data;
• Right to erasure: You may request that we delete your personal data, subject to our legal retention obligations (for example, we are not able to erase transaction records that we are required to retain under AML regulations);
• Right to restriction of processing: You may ask us to restrict how we use your data in certain circumstances;
• Right to data portability: You may request your data in a structured, commonly used, machine-readable format where technically feasible;
• Right to object: You may object to processing carried out on the basis of legitimate interests, including direct marketing;
• Right to withdraw consent: Where we rely on consent as our legal basis (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us via live chat at rollyspinwin.org or by email. We will respond to all verifiable requests within a reasonable timeframe. We may need to verify your identity before processing your request. Please note that certain rights may be limited or overridden where we have a legal obligation to retain or process your data.

9. Cookies and Tracking Technologies

Rollyspin uses cookies and similar tracking technologies on rollyspinwin.org to provide a functional, secure, and personalised experience. The types of cookies we use include:

• Strictly necessary cookies: Essential to the operation of the site, including session management, account authentication, and security. These cannot be disabled without affecting your ability to use the site;
• Functional cookies: Used to remember your preferences, such as your chosen language, currency, and game filters;
• Analytics cookies: Used to collect aggregated information about how players use rollyspinwin.org, including which games are most popular, how long sessions last, and how users navigate the lobby. This helps us improve our platform;
• Marketing and advertising cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns, where you have consented to receive marketing communications.

You can manage your cookie preferences via your browser settings or any cookie management tool we make available on the site. Please be aware that disabling certain cookies may affect the functionality of rollyspinwin.org, including the cashier, live chat, and game loading. Our mobile app may use equivalent tracking technologies to provide the same functionality.

10. Security

We take the security of your personal data seriously. Rollyspin employs technical and organisational measures designed to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• Encrypted data transmission using industry-standard SSL/TLS protocols;
• Access controls limiting data access to authorised personnel only;
• Secure storage of KYC documentation and financial records;
• Regular security monitoring and fraud detection systems;
• Staff training on data protection and information security.

Whilst we take all reasonable steps to safeguard your data, no method of electronic transmission or storage is completely secure. You are responsible for keeping your account credentials confidential and for notifying us immediately if you believe your account has been compromised. You can reach our 24/7 support team via live chat or email on rollyspinwin.org.

11. Responsible Gaming and Data

Rollyspin is committed to promoting responsible gaming. In fulfilling this commitment, we may use your gaming and behavioural data to:

• Monitor play patterns for signs of problem gambling;
• Apply account-level tools such as deposit limits, session limits, cooling-off periods, and self-exclusion;
• Contact you proactively where our systems identify behaviour that may indicate gambling-related harm;
• Share data with responsible gambling support organisations where required by our licensing obligations or where you have requested assistance.

If you choose to set responsible gaming limits or request self-exclusion, we will process that data as a priority. Self-exclusion requests, once processed, cannot be reversed during the exclusion period. Data relating to responsible gaming interactions is retained in accordance with our regulatory obligations and in order to protect you if you attempt to re-register during an exclusion period.

12. Children

Rollyspin is strictly an 18+ service. We do not knowingly collect, store, or process personal data from anyone under the age of 18. During registration and KYC, we verify that players meet the minimum age requirement. If we become aware that a minor has registered an account or provided us with personal data, we will suspend the account immediately, investigate the matter, and take appropriate action including account closure and the withholding or return of any funds, as required under our licensing obligations. If you believe a minor has registered at rollyspinwin.org, please contact us immediately via live chat or email.

13. Third-Party Links and Integrated Services

Our website and mobile app may contain links to or integrations with third-party services, including game providers, payment processors, and affiliate partners. This Privacy Policy applies only to rollyspinwin.org and the services operated directly by Comentive LTD. We are not responsible for the privacy practices of any third-party sites or services and encourage you to review their policies before submitting any personal data to them.

14. Marketing Communications

With your consent, we may contact you with information about promotions, bonuses, new games, and other updates relevant to your Rollyspin account. These communications may be sent by email, SMS, push notification (via the mobile app), or on-site message. You may withdraw your consent to marketing communications at any time by:

• Updating your preferences in your account settings on rollyspinwin.org;
• Clicking the unsubscribe link in any marketing email;
• Contacting our support team via live chat or email.

Withdrawing marketing consent will not affect your ability to receive transactional or service-related communications, such as withdrawal confirmations, KYC notifications, or responsible gaming alerts.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data processing practices. When we make material changes, we will notify you by posting a prominent notice on rollyspinwin.org and, where appropriate, by sending a direct communication to your registered email address. The date of the most recent revision will be displayed at the top of this page. Your continued use of rollyspinwin.org following the notification of any changes constitutes your acknowledgement of the updated policy. We encourage you to review this page periodically.

16. Complaints

If you have a complaint about how Rollyspin has handled your personal data, please contact us in the first instance via live chat or email so that we can investigate and attempt to resolve the matter. We aim to respond to all privacy-related complaints promptly. If you are not satisfied with our response, you may have the right to escalate your complaint to a relevant data protection authority in your country of residence, depending on applicable law.

17. Contact Us

For any questions, requests, or concerns relating to this Privacy Policy or the way in which Comentive LTD processes your personal data, please get in touch:

• Operator: Comentive LTD
• Website: rollyspinwin.org
• Licence: Belize, Registration No. 000047924
• Live Chat: Available 24/7 at rollyspinwin.org
• Email: Available via the Contact Us section of rollyspinwin.org

This Privacy Policy was last reviewed and updated in 2025.