This Payment Policy sets out the rules, limits, procedures and obligations that govern all financial transactions at Rollyspin Casino, operated at rollyspinwin.org by Comentive LTD under a Belize licence (Reg. No. 000047924). By depositing funds or requesting a withdrawal, you confirm that you have read and accepted this Policy in full.
Rollyspin is committed to straightforward, transparent banking. Our cashier is designed so that your funds move efficiently, verification requirements are proportionate, and no limit is deliberately structured to strand your balance. This Policy should be read alongside the full Terms and Conditions and Bonus Policy published on rollyspinwin.org.
All transactions are processed in the currency of your registered account. Rollyspin supports 17 fiat currencies — including EUR, GBP, BRL, and NOK — alongside Bitcoin. The applicable currency equivalent of any EUR-denominated limit shown in this Policy will be applied to your account automatically at the prevailing exchange rate.
Your account currency is selected at registration. Rollyspin supports 17 fiat currencies alongside Bitcoin. Currencies available include, but are not limited to:
Once an account currency has been set it cannot be changed without contacting the support team. Currency conversion fees, where applicable, are determined by the payment processor and are beyond Rollyspin's direct control.
The following deposit limits apply to all registered accounts:
| Currency | Minimum Deposit | Maximum Single Deposit |
|---|---|---|
| EUR | €20 | €4,000 |
| GBP | £20 | Equivalent of €4,000 |
| BRL | R$100 | Equivalent of €4,000 |
| NOK | 200 NOK | Equivalent of €4,000 |
| Bitcoin (BTC) | Equivalent of €20 | Equivalent of €4,000 |
Deposits made below the stated minimum will not be credited to your account. Rollyspin reserves the right to return such deposits to the originating payment method.
Deposits are generally credited to your Rollyspin account without delay once the transaction has been confirmed by the relevant payment processor or blockchain network. Rollyspin accepts no liability for delays caused by third-party payment processors, banking intermediaries, or network congestion on cryptocurrency networks.
A universal condition applies to all accounts, regardless of whether a bonus has been claimed: all deposits must be wagered at least three times (×3) before a withdrawal request can be submitted. This applies even when playing without an active bonus. For example, a €100 deposit requires €300 in total wagers before a withdrawal may be processed.
This requirement exists independently of any bonus wagering conditions. Where a bonus has been accepted, the more restrictive wagering condition applies.
All deposits must be made from a payment account or method that belongs to and is registered in the name of the Rollyspin account holder. Third-party deposits are strictly prohibited. Rollyspin reserves the right to return funds to the originating source and suspend any account where a third-party deposit is identified.
Withdrawal limits are applied on a per-day, per-week, and per-month basis as set out below:
| Limit Type | EUR | GBP | BRL | NOK |
|---|---|---|---|---|
| Minimum Withdrawal | €40 | £40 | R$200 | 400 NOK |
| Daily Withdrawal Cap | €2,000 | £1,500 | R$10,000 | 20,000 NOK |
| Weekly Withdrawal Cap | €5,000 | £4,000 | R$25,000 | 50,000 NOK |
| Monthly Withdrawal Cap | €15,000 | £12,000 | R$75,000 | 150,000 NOK |
Progressive jackpot wins are paid in full as a single sum, irrespective of the standard daily, weekly, or monthly withdrawal caps set out in section 4.1. This is a specific, written provision within Rollyspin's terms and is not subject to the staged-payment limits that apply to regular withdrawals.
Players who have attained Gold VIP tier or above are eligible to negotiate higher withdrawal limits directly with their dedicated VIP Manager. Platinum, Diamond, and Legend tier players may request limit increases as a matter of course. All such increases are subject to satisfactory KYC status and compliance review.
Once a withdrawal request has been submitted and all applicable conditions have been satisfied — including the ×3 deposit wagering requirement, any bonus wagering conditions, and KYC verification — Rollyspin will process the request without unnecessary delay. Processing times may vary depending on the payment method selected and any additional verification steps required. Bitcoin withdrawals are subject to network confirmation times outside Rollyspin's control.
Rollyspin does not impose withdrawal processing fees, though your chosen payment provider or bank may apply charges of their own. Such charges are not the responsibility of Rollyspin.
Withdrawals will, wherever operationally possible, be returned to the same payment method used to make the original deposit. This is a standard anti-money-laundering control. Where a full return to the original method is not possible, Rollyspin's compliance team will advise on acceptable alternative methods.
Withdrawals to payment accounts not belonging to the registered account holder will not be processed under any circumstances.
Pending withdrawal requests that have not yet been processed may be cancelled by the player through the cashier. Cancellation returns the funds to your Rollyspin account balance, where they remain subject to the ×3 deposit wagering requirement. Rollyspin strongly cautions players against repeatedly cancelling withdrawals, as this behaviour may be flagged during responsible gaming reviews.
Your first withdrawal request will trigger a KYC identity check. Rollyspin may also request documentation at any point where it is required for compliance, fraud prevention, or anti-money-laundering purposes, including — but not limited to — large transactions, changes to account details, or where unusual account activity is identified.
Standard KYC documentation includes:
Additional documentation — such as source-of-funds evidence — may be requested at Rollyspin's discretion where required by applicable regulations or internal compliance policy.
Documents should be submitted via the method indicated within the account verification section of rollyspinwin.org or as directed by the support team. Once all required documents have been received in satisfactory form, the verification process will be completed and withdrawal processing will proceed. Rollyspin's 24/7 live chat and email support channels are available to assist with any queries regarding document submission.
Withdrawal requests will not be completed until KYC verification has been satisfactorily concluded. Rollyspin accepts no liability for delays to withdrawals that result from a player's failure to submit valid documentation promptly. Rollyspin reserves the right to withhold funds pending satisfactory completion of identity and compliance checks.
Where a bonus has been accepted, the applicable wagering requirements must be met in full before any winnings derived from bonus funds become eligible for withdrawal. The following contribution rates apply when working through bonus wagering at Rollyspin:
The maximum permitted bet during any active bonus wagering period is €5 per spin or per round. Exceeding this limit may result in the bonus and any associated winnings being voided. Certain high-volatility titles — including but not limited to Dead or Alive 2, Reactoonz, and Immortal Romance — are restricted during bonus play. A full list of restricted titles is maintained in the Terms and Conditions on rollyspinwin.org.
Regardless of bonus status, the universal ×3 deposit wagering condition described in section 3.3 applies to all accounts at all times.
Rollyspin operates a six-tier VIP programme — Bronze, Silver, Gold, Platinum, Diamond, and Legend. Your VIP tier affects the following financially relevant features:
| Tier | Points Required | Cashback Rate | Maximum Weekly Cashback |
|---|---|---|---|
| Bronze | 20–1,000 | 5% | €50 |
| Silver | 1,000–5,000 | 7% | €350 |
| Gold | 5,000–20,000 | 10% | €2,000 |
| Platinum | 20,000–50,000 | 12% | €6,000 |
| Diamond | 50,000–100,000 | 15% | €15,000 |
| Legend | 100,000+ | 20% | No cap |
Weekly Monday cashback is calculated against net losses for the preceding week and is credited automatically — no opt-in or claim is required. VIP points reset annually; sustained activity throughout the year is necessary to maintain tier status.
Players at Gold tier and above gain access to a dedicated VIP Manager, who can facilitate withdrawal limit negotiations and provide bespoke account support. From Platinum tier upward, withdrawal limit increases may be formally requested and are assessed on an individual basis.
Please note: if your cumulative bonus-to-deposit ratio exceeds 50% after eight deposits, VIP status will be temporarily suspended until the ratio returns to within the permitted threshold. During suspension, VIP withdrawal limit increases and other tier-specific financial benefits will not be available.
Rollyspin is committed to complying with all applicable anti-money-laundering (AML) and counter-terrorist-financing (CTF) obligations. As part of this commitment:
Rollyspin supports responsible gambling and encourages players to maintain control of their spending. As part of this commitment, players may contact the support team via 24/7 live chat or email at rollyspinwin.org to discuss the following financial controls:
Rollyspin urges any player who believes their gambling may be causing financial harm to seek assistance from an independent responsible gambling organisation. Setting lower deposit limits or self-excluding are permanent or time-locked measures; reductions take effect immediately, whilst increases to existing limits are subject to a mandatory review period in accordance with responsible gambling best practice.
Rollyspin reserves the right to amend this Payment Policy at any time. Where material changes are made, registered players will be notified via the email address associated with their account or by a prominent notice on rollyspinwin.org. Continued use of the cashier following notification of changes constitutes acceptance of the revised Policy. The current version of this Policy is always available on rollyspinwin.org.
For any queries relating to deposits, withdrawals, verification, or any other matter covered by this Policy, Rollyspin's support team is available around the clock:
Rollyspin aims to resolve all payment-related queries promptly and without unnecessary process. If a dispute cannot be resolved through the support team, players may escalate the matter through the dispute resolution mechanism set out in the full Terms and Conditions, in accordance with the terms of the Belize licence (Reg. No. 000047924) held by Comentive LTD.
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